Terms of Service

Terms of Service

Last Updated: [Month Day, Year]

These Terms of Service (“Terms”) govern your use of the services provided by Pure Tech Solutions, LLC (“Pure Tech Solutions,” “we,” “us,” or “our”), including in-office computer repair, in-home and on-site technical support, remote desktop assistance, and business IT services.

By requesting, scheduling, or using any of our services, you (“you,” “your,” or “Client”) agree to be bound by these Terms. If you do not agree, do not use our services.

1. Services Provided

Pure Tech Solutions provides, but is not limited to, the following services:

  • In-office computer repair (hardware and software)
  • In-home and on-site technical support
  • Remote desktop and remote support services
  • Network setup, configuration, and maintenance
  • Data backup and recovery solutions
  • Virus and malware removal
  • System optimization and performance tuning
  • Cybersecurity and security best-practices guidance
  • IT consulting and technology planning for businesses and residential clients

Specific services, pricing, and scope may be described on our website, in proposals, service agreements, or work orders provided to you at or before the time of service.

2. Eligibility and Acceptance

By using our services, you represent and warrant that:

  • You are at least 18 years old or have legal capacity to enter into a binding agreement.
  • You have the authority to act on behalf of yourself, your household, or your business/organization.
  • You have the necessary rights and permissions to authorize us to work on the devices, systems, and networks you present for service.

Your use of our services constitutes your acceptance of these Terms.

3. Scheduling, Access, and Cooperation

3.1 Scheduling and Appointments

  • Appointments may be scheduled via our website, phone, email, or other approved channels.
  • We will make reasonable efforts to honor appointment times; however, times are estimates and may be subject to delays.
  • You agree to provide accurate contact information and any relevant details about the issue when scheduling.

3.2 Access to Premises, Devices, and Systems

  • For on-site or in-home visits, you must ensure safe and reasonable access to your premises and equipment.
  • For remote support, you may be required to install our approved remote access software and grant us necessary permissions.
  • You agree to be present or reachable during the appointment, or to designate a responsible representative.

3.3 Client Cooperation

  • You agree to follow reasonable instructions, answer questions accurately, and provide any passwords, credentials, or access needed to perform the services.
  • If we are unable to complete work due to lack of access, cooperation, or incomplete information, service fees may still apply.

4. Client Responsibilities

4.1 Data Backups

  • You are solely responsible for ensuring that your data is properly backed up prior to any service.
  • While we may assist with backups or data recovery, Pure Tech Solutions is not liable for any data loss, corruption, or inability to recover data.

4.2 Software Licensing and Compliance

  • You are responsible for ensuring that any software on your systems is properly licensed and used in accordance with applicable license terms.
  • We may decline service or installation of software we reasonably believe may be unlicensed or unlawful.

4.3 Security and Credentials

  • You are responsible for safeguarding your passwords and credentials.
  • If you provide us with credentials for remote or on-site work, we will use them only for the purposes of providing services, but you remain responsible for changing or updating them afterward if desired.

5. Remote Support and Monitoring

5.1 Remote Sessions

  • By requesting remote support, you authorize Pure Tech Solutions to remotely access your devices and systems.
  • During a remote session, we may view and control your desktop, access files and applications, and make system changes necessary to diagnose and resolve issues.

5.2 Limitations and Consent

  • Remote access is limited to the scope of the requested service. We do not intentionally access personal files except as necessary to perform the service requested.
  • You may terminate a remote session at any time; however, this may affect our ability to complete the work.

6. Hardware Repairs, Parts, and Third-Party Services

6.1 Hardware Diagnostics and Repair

  • Our diagnostics are based on the information available at the time of service. Additional issues may be discovered as repairs proceed.
  • Repair outcomes are not guaranteed and may be limited by the condition of the device, availability of parts, or underlying damage.

6.2 Parts and Components

  • When we supply parts or components, we may use new, refurbished, or equivalent parts consistent with industry standards.
  • Any warranties on parts are subject to the manufacturer’s terms. We do not provide separate warranties beyond those explicitly stated in writing.

6.3 Third-Party Services and Products

  • We may recommend third-party products, services, or vendors (e.g., antivirus software, backup services, cloud providers).
  • We are not responsible for the actions, policies, or performance of any third-party provider. Your use of third-party services is governed by their terms and conditions.

7. Fees, Payment, and Refunds

7.1 Fees and Estimates

  • Service fees, rates, and charges will be communicated in advance through our website, by phone, by written estimate, or via service agreement.
  • Estimates are based on preliminary information and may change if additional issues are discovered.

7.2 Payment Terms

  • Unless otherwise stated in a written agreement, payment is due at the time services are rendered.
  • We may accept cash, credit/debit cards, checks, or electronic payments through approved processors.
  • For business clients, invoicing and net payment terms may be offered at our discretion.

7.3 Cancellations and No-Show Fees

  • You may be subject to a cancellation fee if you cancel or reschedule an appointment with insufficient notice, as specified in our current policies.
  • If our technician arrives on-site and is unable to perform work due to lack of access, cooperation, or other client-caused factors, a service call or trip fee may apply.

7.4 Refunds

  • Because our services involve labor and time, fees for completed work are generally non-refundable.
  • If you are dissatisfied, you should contact us promptly. At our discretion, we may offer partial refunds, additional support, or other remedies, but we are not obligated to do so unless required by law.

8. Service Limitations and No Guarantee of Outcome

  • While we strive to resolve issues efficiently and professionally, we cannot guarantee that every problem will be resolved, or that services will meet your expectations in all cases.
  • Certain problems may be beyond our ability to fix due to hardware failure, prior damage, software conflicts, age of the device, or other factors outside our control.
  • Data recovery and virus/malware removal outcomes are especially uncertain, and success cannot be guaranteed.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
  • WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  • WE DO NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow exclusion of certain warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • IN NO EVENT SHALL PURE TECH SOLUTIONS, LLC, ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF USE, ARISING OUT OF OR RELATED TO OUR SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO OUR SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pure Tech Solutions, LLC and its owners, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way related to:

  • Your use of our services;
  • Your violation of these Terms;
  • Your violation of any rights of another person or entity;
  • Your failure to maintain proper backups, licenses, or security measures.

12. Confidentiality and Privacy

  • We will use reasonable efforts to maintain the confidentiality of any non-public information we access while providing services.
  • We may access files, configurations, or other data as necessary for troubleshooting and service.
  • Our handling of personal information is further described in our Privacy Policy, which is incorporated by reference into these Terms.

13. Intellectual Property

  • Any documentation, tools, scripts, or materials we provide or develop in the course of services remain our intellectual property unless otherwise agreed in writing.
  • You are granted a limited, non-exclusive license to use any such materials solely for your internal business or personal use related to the services.

14. Termination

  • We may refuse or terminate services at any time if we believe a client is acting abusively, unlawfully, or in violation of these Terms, or if conditions are unsafe or unreasonable.
  • You may stop using our services at any time. However, you remain responsible for payment of any services already rendered.

15. Governing Law and Dispute Resolution

  • These Terms and any disputes arising out of or relating to them or our services shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict-of-law principles.
    (You may wish to specify “Minnesota” if your business is based in the Twin Cities.)
  • Any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in United States of America, Minnesota, and you consent to the jurisdiction of such courts.

16. Changes to These Terms

  • We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page.
  • Your continued use of our services after any changes become effective constitutes your acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms or our services, please contact us: