PRIVACY POLICY

Privacy Policy

Last Updated: [Month Day, Year]

Pure Tech Solutions, LLC (“Pure Tech Solutions,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or otherwise interact with us, whether as a business or residential client.

By accessing our website, scheduling an appointment, or using our IT support and computer repair services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information from you in the following categories:

1.1 Personal Information

Information that identifies or can be used to identify you, such as:

  • Name and contact details (full name, phone number, email address, mailing address)
  • Business name, job title, and department (for business clients)
  • Billing and payment information (e.g., billing address; we may use third-party payment processors to handle card information)
  • Account credentials (if you create an account or client portal login)

1.2 Technical and Device Information

When you visit our website or use our services, we may collect:

  • IP address
  • Browser type, operating system, and device type
  • Pages viewed, links clicked, and referring/exit pages
  • Date and time of visits
  • Diagnostic and performance data related to your use of our services

1.3 Service and Support Information

In connection with providing IT support and computer repair, we may collect:

  • System information about your devices (hardware specifications, operating systems, installed software, device identifiers)
  • Error logs and diagnostic data
  • Network information relevant to troubleshooting (e.g., router or network configuration details)
  • Information accessed or processed during remote support sessions (subject to your permissions and the nature of the issue)

1.4 Communication Information

We may collect:

  • Emails, messages, and other communications you send us
  • Phone call details (e.g., date, time, duration, and notes related to your service)
  • Information you provide in forms (e.g., contact forms, scheduling requests, service intake forms)

1.5 Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences and settings
  • Improve website performance and user experience
  • Analyze how visitors use our website

You can control some cookie settings through your browser, but disabling cookies may affect certain features of the site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery:
    To provide IT support, computer repair, network services, and related technology services.

  • Scheduling and Account Management:
    To schedule appointments, manage service requests, and maintain customer records.

  • Communication:
    To respond to inquiries, send service confirmations, updates, and important notices related to your account or services.

  • Billing and Payments:
    To process payments, send invoices, and manage billing and account history.

  • Security and Troubleshooting:
    To protect our systems and clients, detect and prevent fraud or misuse, and troubleshoot technical issues.

  • Service Improvement:
    To analyze usage patterns, improve our services, website, and customer experience.

  • Compliance and Legal Obligations:
    To comply with applicable laws, regulations, and legal processes, and to enforce our agreements.

  • Marketing (Where Permitted):
    To send information about our services, promotions, or updates that may be of interest, subject to applicable laws and your preferences.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers and Vendors

We may share information with trusted third-party service providers who assist us with:

  • Payment processing
  • Scheduling and appointment systems
  • Remote support tools and secure remote access software
  • Cloud hosting and data storage
  • Email and communication platforms
  • Website analytics and security

These providers are only authorized to use your information as necessary to perform services on our behalf and are expected to protect your information.

3.2 Business Clients

For business clients, certain information may be shared with your organization’s designated contacts or administrators to manage your company’s IT services, support tickets, and system configurations.

3.3 Legal and Safety Purposes

We may disclose information when we believe it is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests from law enforcement or government authorities
  • Protect the rights, property, or safety of Pure Tech Solutions, our clients, or others

3.4 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of some or all of our assets, your information may be transferred as part of that transaction. We will take steps to ensure that any acquiring entity respects this Privacy Policy or provides comparable protections.

4. Remote Access and Data Handling

Many of our services involve remote access and handling of sensitive information. We take this seriously and follow best practices to safeguard your data:

  • Remote sessions are initiated with your permission and are limited to the scope needed to resolve the issue.
  • We may view files, applications, and system configurations as necessary to diagnose and repair problems.
  • We do not intentionally access personal files (such as photos or personal documents) unless needed to resolve a specific issue you request.
  • We may create backups or logs for troubleshooting and recovery purposes, which are handled with appropriate security measures.

We recommend that you maintain your own backups and avoid sharing unnecessary sensitive information during support sessions.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. These measures may include:

  • Secure remote access tools
  • Firewalls and network security practices
  • Access controls and authentication measures
  • Encryption and secure storage for certain data types
  • Regular updates and patching of systems

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the services you request
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce our agreements

When information is no longer needed, we may delete, anonymize, or securely store it in accordance with our data retention policies and applicable law.

7. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights related to your personal information. While U.S. privacy laws vary by state, we strive to honor reasonable requests to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion of certain information, subject to legal and contractual obligations
  • Opt out of certain marketing communications

You can exercise these choices by contacting us using the details in the “Contact Us” section below.
You may also opt out of marketing emails by following the unsubscribe instructions in those messages.

8. Children’s Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us.

9. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, tools, or services that are not controlled by Pure Tech Solutions. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites or services you use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy-related rights, please contact us: